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Where can I get a replacement safety clip?
By Sarah
12/13/2022
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Hello, I'm interested in buying this model. Walmart shows only 60 day warranty, is that true? I've looked at Amazon and online, and your company does not list the warranty anywhere in it's details. thank you I need to know as soon as possible, because I will not buy until I know the warranty.
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The warranty period of this item is one year.
Costway representative
By Richard
09/21/2022
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What can I do if it takes a while and gradually slow down and finally stopps?
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If the treadmill is still on, check to see if automatic mode is set.If the treadmill doesn't work at all, it may be the motor that is burnt out. Please open the motor cover and check if there is a burnt wire or any burn marks. .
Costway representative
By Anonymous
06/05/2022
Helpful (33) -
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the treadmill belt is loose causing me to slip while trying to use the machine. It is a hazard and I am afraid to use it because I might fall.
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Here is instruction on how to adjus the belt. Turn on the item at speed of 2mph, then tighten the screws on the ends of the treadmill (half circle at one time), While you tighten the scew, please pay attention to the belt, if it shifted to left side. then tighten the left side scews. When the belt is centered, turn on the item for a while first, but do not stand on it. After you see the belt is not loose anymore, you can use it..
Costway representative
By Anonymous
06/01/2022
Helpful (17) -
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The treadmill dies not come on at all
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First,pls open motor cover and check if the connect line that comes out of the lower handrail was plugged welly into connector of motor controller Second,pls recheck connect plug beside handrail,open the screw, turn up the electronic table to see if there is any connector exposed , if yes, just adjust it or replug it. Third,open the electronic table lower cover,see if connect line that comes out of handrail was plugged welly into meter controller. If it still not work after you recheck with above 3 points, we can send a replacment part for motor controller..
Costway representative
By Anonymous
06/01/2022
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The treadmill is not working. The on/off button turn red when I turn it on but the panel display and belt are not working.
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1. Open the motor cover first, check if the connection plug is connected well between the lower handrail and the motor control. If it is plugged in, please check the connection plug at the handrail. Open the screw on the right handrail, and flip up the computer. please check it or re-plug it. 2. If the panel display still not working after above operation, please open the lower cover of the computer and check the wire of the handrail if it is connected to the plug on the upper control. 3. If all the the plugs in the three places are all good and it is still no displayed, it need to change the motor contral. .
Costway representative
By Anonymous
06/01/2022
Helpful (26) -
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Please confirm if this model can be stored upright.
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Yes, it can be stored upright. .
Costway representative
By Anonymous
05/25/2022
Helpful (33) -
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Screens shown E05 and does not work
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Please check if the motor or the runway is stuck or not, and please replace the controller. If it works after replacement, it means the material of welding in the over-current protection of controller is wrong. .
Costway representative
By Anonymous
05/25/2022
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it goes more than 30 mins on a programmed setting? And if so how do i change it?
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Preset program cannot be changed, a preset program is 20 minutes, if you do not want to preset program, do not press program when starting it. .
Costway representative
By Anonymous
05/22/2022
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Is the electric plug 2 or 3 pronged?
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The electric plug is 3 pronged..
Costway representative
By Anonymous
05/19/2022
Helpful (17) -