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What's the meaning if it shows E00?
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1. Put on the safety switch 2. After the safety switch is put on, please check if it still does not appear.
Costway representative
By Anonymous
06/07/2022
Helpful (33) -
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What's the meaning if it shows E7 on the display?
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Please check the communication line between the upper and lower controls. If the communication line is not plugged in properly or is loose, it can be re-plugged.
Costway representative
By Anonymous
06/07/2022
Helpful (17) -
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We have tried to turn the ,knob.but are unable to get it to move.
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Please try to turn the knob while shaking the riser.
Costway representative
By Anonymous
06/03/2022
Helpful (26) -
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The power light at the bottom is on but cannot turn on the actual machine, the display is dark.
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Open the motor cover to check if the wire from handrail to motor control is connected tightly; Then unscrew the right handrail and flip the control panel to check if the wire is connected tightly; At last, open the under cover of the control panel to check if the wire from the handrail to control panel is connected tightly.
Costway representative
By Anonymous
06/01/2022
Helpful (17) -
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The running belt is not in the middle.
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To adjust the running belt, you need to unscrew the screw at the end without touching the running belt. Please kindly turn on the machine with low speed, and tighten the screw at the end of the running belt, half a circle and a half circle, and observe the movement of the running belt while tightening. Such as if the belt is offset to the left size, please tighten the screw of the left size. When the running belt is almost in the middle, then tighten the screw on the other side. , is also a half-circle and a half-circle of screwing, almost half a circle to one circle is enough, wait until the running belt is in the middle, and then wait for the treadmill to run for a while with no load before using it. .
Costway representative
By Anonymous
06/01/2022
Helpful (17) -
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The screen will light up; the buttons will beep, but it will not start.
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The problem is that the security key does not work. Please move the security key up, down, left and right to see if the magnetic area can be sensed (don't just move inside the yellow frame and move near the outside of the yellow frame), or try another bigger magnet with a stronger magnetic force..
Costway representative
By Anonymous
06/01/2022
Helpful (26) -
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The item is not running at all
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The running belt may loose. Start at about 2mph. Tighten the screws at the end of the running belt. Tighten it in half a turn and observe the movement of the running belt. When the running belt is almost in the middle, tighten the screws on the other side. Almost half a turn to one turn is enough, wait until the running belt is no longer offset in the middle, and then wait for the treadmill to run without load for a while before using. .
Costway representative
By Anonymous
05/29/2022
Helpful (33) -
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Show E08 error code.
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E08 error code generally indicates that the users weight exceeds the load limit of the treadmill. Unplug the power supply and reconnect it to power on. If it will always be displayed, the motor control need to be replaced..
Costway representative
By Anonymous
05/26/2022
Helpful (26) -
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Right now it stops at "5" when pressing the "+" button. That's not even a running speed.
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Speed Range: 0.5Mph to 5Mph. 5mph is normal. This is more like a walking machine, not a very powerful treadmill..
Costway representative
By Anonymous
05/25/2022
Helpful (26) -
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It's turning on but the running belt does not move
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Check whether the connection line between the upper and lower control is damaged, each whether the connection point is properly connected. If it is not normal, replace the connection line, if it is normal, replace the lower control.
Costway representative
By Anonymous
05/23/2022
Helpful (17) -