Our Guarantee

We expect our customers to be satisfied with our products and services. Your complete satisfaction is important to us. If you are not satisfied or need any help regarding to our products, the first thing that we invite you to do is to contact us via email ([email protected]). We are glad to spend that time solving your problems.

Costway has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Costway to life. If you receive any item not meeting expectation in 30 days from the date of delivery, please contact our service support team. Please refer to our Cancel & Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.
*Massage chairs ordered via ground shipping is protected with 3-year Costway Care warranty.
*Mini split air conditioner is protected with 8 years warranty for the compressor and 5 years for parts.

We understand our customers want to hear from us as soon as possible. You don't want to wait for days for our responses. Our customer service team pledges to you that we answer your inquiries quickly within one working day, not later than two working days. You'll be pleased with our rapid response.

We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.