Good shelves. Looks nice installed. Great modern look. I've read some negative reviews how hard to install them, people trying different methods, ruining their walls and still not get job done. I must admit, installation of this rack not easy and especially if you not using your brains. Of course, It would be nice if manufacture provided template but unfortunately they didn't so you have to make it yourself. Newspapers page works just fine. Set it on the flat surface, I did it on the floor, put rack over it, circle around with a marker, use scissors afterwards. Takes less then 5 minutes. When template is ready put it on the wall where you want it to be. After that insert mounting rods into the rack and press it against the wall, it will leave marks where holes need to be drilled. Very simple. Whole installation can be done in less then an hour, took me more though but mainly because of arguments where rack should be hanged. Only thing I used different anchors and not because anchors provided were bad simply because I like mine better. So instead of blaming the product maybe you should blame yourself for not knowing how to do job right. Once again, nice product, great look, will definitely buy again