[Lifetime Warranty (Limited-time Offer)] Provox 27-Comfort 2D Full Body Massage Chair with SL Track Airbags Heating
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Costway Massage Chair News
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Overview
Reviews
Q&A
Manuals
Overview
[Lifetime Warranty (Limited-time Offer)]
"Lifetime Warranty" covers parts and labor warranty related to quality issues of
● Structure and frame.
● Heating systems, motors.
● Control panels, displays, and electronic systems.
● Internal wiring, power supplies, and electrical components.
● Audio systems, speakers and Bluetooth or wireless modules.
This warranty does not cover:
● Normal wear and tear or cosmetic imperfections
● Cosmetic damage that does not affect functionality
● Improper installation, setup, use, or maintenance
● Electrical or power issues caused by incorrect voltage, supply, or non-licensed work
● Water damage, moisture intrusion, corrosion, mold, or environmental exposure
● Commercial, rental, shared, institutional, or non-residential use
● Unauthorized modifications, misuse, or self-repair
● Freight or delivery damage not reported within 24 hours of delivery
● Acts of nature, power surges, or external forces beyond Costway‘s control
Note: “Lifetime” in this warranty refers to the expected usable lifespan of the product under normal residential use, which is typically 10 years.
Warranty Information
● Costway provides a 3-year warranty from the date of purchase by the original purchase date.
● Extended warranty provides maximum 2-year limited repair or parts replacement warranty, with on-site service in certain areas. This can be only redeemed by Costway Coins and Costway Warranty Card.
● Detailed warranty information could be checked in the "manual" document.
Shipping Information
● We offer FREE standard shipping in the US and Canada for massage chairs. Standard shipping includes placement inside your front door or garage. Delivery can only be made inside the front door on the ground floor of multi-level housing. NOT INCLUDED: Placement in your room of choice, removal of packing materials and assembly are NOT included.
● We provide white glove service include: placement in your room of choice, removal of packing materials, installation and power test. There will be an extra charge for white glove service.
Reviews
Frequent Mentions
- B
Great Chair
09/10/2025My wife and I fight over who gets to use this chair first! It’s that good. The deep tissue massage works out the knots in our backs, and the foot massage is like a spa treatment. The zero-gravity position is perfect for watching movies—we feel like we’re in a theater. It’s easy to clean, and the leather doesn’t get too hot in the summer. It arrived quickly, and the assembly was a breeze. Best purchase this year!
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Preview - E
Quiet Baby Nap Chair
09/10/2025I’ve had this massage chair for a month now, and it’s already become a staple in my home. The neck massage is perfect—It hits the knots right below my skull that cause tension headaches. The zero-gravity position makes me feel weightless, and the air compression on my legs helps with circulation. It’s not too loud, so I can use it while my baby naps. The customer support was also excellent—they helped me troubleshoot a small issue quickly. Very happy!
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Preview - C
Family Durable Chair
09/10/2025This massage chair is worth every dollar! The multiple massage options mean there’s something for everyone in my family. My son loves the ‘sports’ mode after playing basketball, my daughter likes the ‘relax’ mode, and my husband and I prefer the deep tissue. The seat is wide enough for all of us, and the leather is soft but durable. It arrived in perfect condition, and the instructions were easy to follow. Great purchase!
![Customer Photos]()
Preview - S
Sciatica Heat Helper
09/10/2025I suffer from sciatica, and this chair has been a game-changer for my pain management. The lumbar support and targeted massage on my lower back help ease the pressure. I use the heat function along with the massage, and it’s like having a personal therapist at home. The remote is easy to read, and the chair adjusts quickly. It’s also very comfortable to sit in even when not massaging. Great product!
![Customer Photos]()
Preview - S
Bedtime Relaxation Star
09/10/2025As someone who gets regular massages, I was skeptical a chair could compare—but this one proved me wrong! The rollers move smoothly and mimic human hands perfectly. I use the ‘relax’ mode every night before bed, and it helps me fall asleep faster. The remote is intuitive, even for my 70-year-old mom who visits often. It’s sturdy and looks sleek in our living room, too. Highly recommend!
![Customer Photos]()
Preview
Q&A
- Q:Does this chair have Stretch mode. Thai stretch?A:Yes, the chair have a Thai stretching function, which is part of its stretch program.
Costway representative - Q:What is covered by lifetime warranty？A:For specific details regarding warranty coverage, it is best to refer to the warranty policy provided at the time of purchase or on the Costway website.
Costway representative - Q:Where is this product made?A:It is made in China.
Costway representative - Q:Can 1 person move this chair? I live in an apartment, would it be too noisy for neighbors below?A:For the chair, it is recommended that two people assist in moving it, especially if you are navigating through tight spaces or stairs. This will help prevent any potential damage to the chair or your surroundings. Regarding noise, while the chair is designed for comfort and relaxation, it may produce some sound during operation. If you are concerned about disturbing your neighbors, it might be best to use the chair during hours when noise is less likely to be an issue. If you have further questions or concerns, please feel free to reach out to our customer support team for assistance.
- Q:Where can I get the confirmation for the massage chair delivery as i need help to get it inside the house ?A:For the delivery of the massage chair, you can request the logistics company to deliver it into your house. However, please note that there may be an additional fee for this service. If you need further assistance, feel free to reach out to our customer support team for more details on the delivery process.
- Q:What is the swing sleep mode? Does the chair move in this mode?A:The swing sleep mode in the chair allows for a gentle rocking motion, which can help you relax and fall asleep more easily. Yes, the chair does move in this mode, providing a soothing experience while you rest.
Costway representative - Q:What parts come unassembled.A:The massage chair does not require assembly; it just needs to have the cape zipped up. Therefore, there are no parts that come unassembled for this product.
Costway representative - Q:Do they deliver it into your home or on the doorstep?A:Deliver it into your home.
Costway representative - Q:Does it recline ?A:Yes, this is adjustable.
Costway representative - Q:Does this massage chair have rollers for the back + leg messagesA:yes
Costway representative
Manuals
C$250
