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Why must the unit be kept 19.7" from wall or other objects?
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For safety considerations, heat dissipation must be done .
Costway representative
By Anonymous
06/08/2022
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What is the Weight ?
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It's 48.94 lb.
Costway representative
By Anonymous
06/06/2022
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What is the diameter size of the exhaust pipe?
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It's 15cm.
Costway representative
By Anonymous
06/05/2022
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We have drained it twice. It worked for a short time & then the FL code is back.
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Make sure that the water is drained. When it can be drained, you can tilt the product back to ensure that the water is drained. After draining, the water plug is plugged back tightly. Turn off the power for a few minutes and then turn it on again. If it still doesn't work, please send a video and try to see the water level line of the water tank and the led screen.
Costway representative
By Anonymous
06/03/2022
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What is the size of the window panel? I have a very small vertical slider window to install it in and need to make sure it can accommodate the width and height of the panel.
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We have written on the parameters. In general, the sealing plate is of general length. If the window is very small, it needs to be cut by yourself
Costway representative
By Paul Boudreau
05/29/2022
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The air conditioner won’t turn on .
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Please check according to the following method first 1. If there is no electricity, connect it to a power socket and turn it on. 2. Water full indicator light is on to exclude internal water storage. 3. It is recommended to be used at ambient temperatures between 5 and 35 degrees Celsius. 4. In cooling mode, the room temperature is lower than the setting temperature. Change the setting temperature..
Costway representative
By Anonymous
05/27/2022
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The air conditioning system that was recently purchased is the wrong order because on the equipment it says that it’s 5000 BTUs when I ordered a 10000 BTU?
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There are two different values because the detection standards are different. 5000BTU is the new DOE standard this year. But it is the same item, please do not worry.
Costway representative
By Anonymous
05/27/2022
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Power cord length
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220cm=86.61".
Costway representative
By Anonymous
05/25/2022
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I bought and am happy with this A/C but here in the humid south, the reservoir gets full very often. I would like to purchase the drain hose for this model. I also saw in a review that you do not sell parts separately. So, can you at least give me the dimension and specifications that I might try to find a suitable substitution?? Thanks, Rachael
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The diameter is about 0.5''. Lenght is about 9.8'.
Costway representative
By Rachael Carpenter
05/22/2022
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I have attached the drain hose to the lower drain plug, but not sure if I should hook the rest of the hose to the upper drain plug. The instructions don't really state which drain plug is best, they only show hooking up the lower. What is the difference between the upper and lower? Should I just leave the plugs in and drain manually or what?
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Just plug in the drain pipe below. In fact, you don’t need to plug it in. When the water is full, the machine will display FL. Just put the water out at that time..
Costway representative
By Anonymous
05/14/2022
Helpful (17) -