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is the heater separate from the display of the flame? i want to have the unit on without heat at times.
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Yes
Costway representative
By steven
09/11/2022
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Can I use the light without heat?
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Yes, heating and lighting are independently controlled.
Costway representative
By Christina
09/07/2022
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Where is the power cord? The back or the side?
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The back..
Costway representative
By Anonymous
06/07/2022
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What is the thickness of the 19 gauge metal?
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The diameter is 0.9MM..
Costway representative
By Anonymous
06/06/2022
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What batterie do I have to place in the remote?
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Button battery CR2025.
Costway representative
By Anonymous
06/04/2022
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The mounting bracket can not be removed.
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The mounting bracket is pre-attached. Unscrew the two screws at both sides of the fireplace by Phillips screw driver, then remove the pre-attached mounting bracket..
Costway representative
By Anonymous
05/30/2022
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The control panel functions do not work
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1. Make sure the Power Switch on the control panel is turned on before operation. 2. Make sure you have reconnected the data cable which was pull out when you removed the glass frame..
Costway representative
By Anonymous
05/28/2022
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Sudden power outage during the heating process
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1. Don't cover the air outlet. 2. Unplug the plug, wait for 10 minutes and try to open it again...
Costway representative
By Anonymous
05/27/2022
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Does this item have a wall mount?
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The item includes wall mount.
Costway representative
By Anonymous
05/05/2022
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Is the buttons panel on the bottom right portion of the fireplace supposed to be back lit? I can't see the functions. Is this a defect or it isn't lit? If it isn't designed to light up that is a terrible design. How else can you see the features if you lose the remote?
By Magda
04/07/2022
Helpful (26) -