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We insallted it on our wall and there is a ticking(crackle) noise that goes off. It increases with the flame speed as we go up from 1-5. I can send a video with the sound. Also the digital display is burnt out snd does show the 0 when you increase the flame speed.
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This should be scratched by the internal reflective strip, please open the back cover to adjust the lower reflective strip .
Costway representative
By Anonymous
06/03/2022
Helpful (17) -
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The video to replace the light strip for reference
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Here is the video:https://youtube.com/shorts/FNPoPjOMOWk.
Costway representative
By Anonymous
06/02/2022
Helpful (33) -
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Is the heat front ventilation?
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Yes, it is front ventilation .
Costway representative
By Anonymous
05/19/2022
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Is the image of the realistic yellow/orange flame shown in the picture of the stone fireplace fairly accurate? Are you able to run the fireplace showing the flame without heat?
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The flame can be displayed without heating since the flame is dynamic. But the actual flame may be slightly thinner than the picture.
Costway representative
By Anonymous
05/19/2022
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I purchased this fireplace and wanted to know if I can run it with just the lights and not the heat.
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Yes, you can run it with just the lights Press the heater button to display OF The heat will turn off.
Costway representative
By Anonymous
05/14/2022
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How to remove glass frame?
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Here's the video for your reference:https://youtu.be/hNnW0suUXgs.
Costway representative
By Anonymous
05/13/2022
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Does this unit have blower motor or fan?
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Yes..
Costway representative
By Anonymous
05/06/2022
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How to I open the electric fireplace & place the "decoration crystals" in the inside? It is not explained well in instructions. Maureen
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Please refer to this video: https://www.youtube.com/watch?v=hNnW0suUXgs
Costway representative
By maureen doherty
03/25/2022
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What is rough opening size for this unit?
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You can check the dimension picture on our website.
Costway representative
By Jon
03/13/2022
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I am looking for a 50' fireplace insert but do not want one with heat. Do you offer that? Thanks
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Item number:21895673. This fireplace is 50" and you can turn off the heat when using it.
Costway representative -
We don't have fireplace without heating function at present. But you can turn off the heating function and only use the flame light function.
Costway representative
By Scott
02/17/2022
Helpful (26) -