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What is the warranty on this ice maker?
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One year warrenty.
Costway representative
By David Hanson
09/23/2022
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What is the warranty on the COSTWAY Ice Maker Countertop, 48LBS/24H Automatic Ice Stainless Steel Machine with Self-Cleaning Function
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One year warrenty.
Costway representative
By David Hanson
09/23/2022
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Does this unit make what is considered the nugget small clear square ice cube?
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Yes, it does.
Costway representative
By Linda S
07/12/2022
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What the exact size of ice cubes this machine makes?
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The ice size is 0.86'' × 0.86''.
Costway representative
By Anonymous
06/06/2022
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What can I do if it's leaking underneath the unit and in the ice basket the ice melts and doesn’t drain?
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Could you please check to see if the water distribution pipe is blocked, causing it to not absorb water? Could you please clean it up first?.
Costway representative
By Anonymous
06/05/2022
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There was no noise when I first used it, but it became noisy after I used it several times
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It should be that the air inlet pipe has entered the air after cleaning. You can check it after using it a few times..
Costway representative
By Anonymous
06/02/2022
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The manual refers to a water filter but I can’t seem to find it.
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The filter is at the bottom of the tank and can't be seen from the outside..
Costway representative
By Anonymous
05/30/2022
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Is this machine classed as a commercial machine.? Is it self cleaning?
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This is not a commercial machine, it has a cleaning function press and hold the switch for 5 seconds) .
Costway representative
By Anonymous
05/21/2022
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I don’t think the unit is working right.large hunks of ice but cubes are frozen together..tried different settings.
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It is normal that ice from this machine may be slightly frozen together. you may melt or knock it slightly to make it split?.
Costway representative
By Anonymous
05/14/2022
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How to drain water from the device?
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Take off the drain plug capon the back of the unit, take out the silicon plug, then drain the water inside. It is better to exchange water every 24 hours and clean the unit every 3 days..
Costway representative
By Anonymous
05/12/2022
Helpful (17) -