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Does Costco install these electric fireplaces?
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Sorry we don't know that.
Costway representative
By Don S.
04/05/2022
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Does this fireplace come with a trim kit?
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It only has fake firwood in side.
Costway representative
By Jeff
02/14/2022
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My dog chewed my remote for the fireplace EP24790. Can I order a new one, and what is the cost?
By David K
12/14/2021
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Can I use this electric fireplace all the time while I sleep at night?
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Yes, and you can turn on the timer function.
Costway representative
By Anonymous
11/05/2021
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does it come with a beauty ring to hide the screws you attach to the cabinet
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This comes from the back of the cabinet. The screws are hidden behind the cabinet
Costway representative
By Anonymous
11/04/2021
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Is this curved face and is it suitable for an RV installation?
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Yes, it is.
Costway representative
By Anonymous
10/29/2021
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Can I turn on the flame without turning on the heating?
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Yes, you can use flame separately.
Costway representative
By Anonymous
10/19/2021
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Could I get a phone number for customer service ....I'm not a member of costway, but I'm interested in this electric fire place insert and would feel more comfortable talking with a real person.
By Anonymous
10/16/2021
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I am in search of a new electric fireplace insert. 33"W x 26"H I can't seem to find it on here! email me please. Thank you
By Anonymous
10/10/2021
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Can the color of the flame be adjusted?
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No, you can adjust the brightness of the flame.
Costway representative
By Anonymous
10/05/2021
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