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1.How do I contact you in regard to my order?

2.When will my order be shipped out?

3.What shipping methods do you offer?

4.What is the estimated delivery time?

5.How do I cancel my order?

6.What if I don't receive my order?

7.What if I have received a damaged order?

8.When can I expect a refund debited to my account once I return the item?

9.What is the warranty of my item?

10.How do I return the item?

11.Is that possible for me to order replacement parts from you?

12.What if I can’t pay by credit card?

13.Will an invoice be included in my package?

  • Service Email:

    [email protected]
  • Open Time:

    9:00 a.m. - 4:00 p.m.

    PST, from Monday to Friday

  • Address:

    75 Quarterman Road, Guelph, Ontario N1C 1C3



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