1. An additional CAD$115 shipping fee is charged for any postcodes starting with: A0K, A0P, A0R, A2V, G0G, G4T, J0M, R0B, T0P, T0V, V0L, V0T, V0V,V0W, X0A, X0B, X0C, X0E, X0G, X1A, Y0A, Y0B and Y1A. Free Standard Shipping is applied for all other postcodes.
1. We ship to the whole Canada except NT, NU, YT.
2. We do not deliver to FPO, APO, and PO Box addresses.
All orders are shipped out via UPS, USPS or FedEx.
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 5 to 10 business days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 15 business days can connect our customer services [email protected] to cancel order or get partial refunds. Please see return policy for more details.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
Costway takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Costway shipping facility to homes or businesses. If the item is damaged in transit, please contact our customer services [email protected] for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Costway with proof of the damage in detail as this will assist us in processing your order refund.
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.
You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Costway account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.