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Overview
Reviews
Q&A
Manuals
Warranty Information
● Costway provides a 3-year warranty from the date of purchase by the original purchase date.
● Extended warranty provides maximum 2-year limited repair or parts replacement warranty, with on-site service in certain areas. This can be only redeemed by Costway Coins and Costway Warranty Card.
● Detailed warranty information could be checked in the "manual" document.
Shipping Information
● We offer FREE standard shipping in the US and Canada for massage chairs. Standard shipping includes placement inside your front door or garage. Delivery can only be made inside the front door on the ground floor of multi-level housing. NOT INCLUDED: Placement in your room of choice, removal of packing materials and assembly are NOT included.
Frequent Mentions
Not Quite As Relaxing As Expected
05/16/2026The massage chair has some good features, but I found the overall experience to be just okay. The heating function wasn't as effective as I hoped, and the massage intensity varied too much. It's decent but doesn't meet all my expectations.
Mixed Experience with Customization Options
06/29/2025I appreciate that I can customize the massage settings, but navigating the controls was a bit confusing. Some features worked well, while others didn’t feel as impactful. It's a nice chair, but I wish it was easier to adjust the settings.
Unhelpful Customer Service
05/04/2026I had a question about my order and waited forever for a response. When I finally reached someone, they were not helpful at all. I expected better support.
Late Delivery Was Disappointing
07/24/2025My order arrived days later than promised. The tracking didn't update, and I was left wondering when it would arrive. Very frustrating experience.

