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How can you get replacement parts for this unit?
By Barry Spencer
01/10/2022
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Does the unit store and keep the ice frozen? I've seen some portable units that make ice but you have to remove it and place in a freezer.
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This ice maker cannot store ice. After the ice is ready, take it out and put it in the refrigerator to freeze.
Costway representative
By Annie D
11/29/2021
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need a user manual for Automatic Ice Maker Machine w/ 70lbs/24h Productivity item No: 46092317. please send it to email [email protected] regards
By Anonymous
08/04/2021
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Makes ice a couple of times and then fault light come on. I can't find the manual online. Could you please email the link for the manual. I do not have the order number. The unit is the 70# ice maker with a green on/off light left front and 3 or 4 lights next to it. The fault light comes on and it quits making ice. thanks Please email the link for the manual to [email protected]
By Anonymous
06/19/2021
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Do I need any special cleaner for cleaning the this ice machine?
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All the components & surfaces exposed to water or ice cubes, like ice storage bin, water tank, door,etc. should be cleaned by Using Nu-Calgon Nickle Safe Ice-machine Cleaner ( Can be replaced with a similar cleaning agent ) per 6 months.
Costway representative
By Anonymous
05/25/2021
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I have purchased this ice maker in July. I would notice sometimes there was no ice and the water was running constantly. Now the water runs constantly and won’t make ice. What is the warranty or do you have a solution for this problem. A service manual would be great as I have a license for HVAC and Refrigeration. I am capable of working through the problem with the right information. Can you help me please?
By Anonymous
11/28/2020
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Hi, We bought this for our office & water flows from the top to the bottom bin. COSTWAY Commercial Ice Maker, 70LBS/24h Freestanding Portable Stainless Steel Ice Maker Machine Under Counter Ice Machine for Restaurants Bars (70LBS/ ORDER PLACED October 27, 2020 ORDER NUMBER 112-8468439-9560266 EXPECTED BY Nov 2, 2020 - Nov 6, 2020 Can you email me the installation manual we have misplaced it.
By Anonymous
11/13/2020
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I keep getting a red fault light. It makes ice about two to three batches of ice then faults out and stops making ice. The water box flips normally on the last batch of ice but then it faults. We need some help.
By Anonymous
09/12/2020
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I am getting the same fault light flashing any solutions? Thanks.
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Could you offer us a video for a better understanding of the whole situation? Also, please send us your order number to [email protected]
Costway representative
By Anonymous
07/29/2020
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How do you completely drain the unit? Both bins empty, unit disconnected, yet still significant amount of water sloshing around inside.
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Hi,please try to raise the machine and lower the water pipe, because it is drained by gravity. Make sure the drain pipe is lower than the machine.
Costway representative
By Anonymous
06/20/2020
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