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Why it keeps switching between cooler and fan when it's supposed to be cooling?
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this is a temperature control system, it will stop cooling when the temperature is reached..
Costway representative
By Anonymous
06/08/2022
Helpful (33) -
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Water-full indicator lights
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Drain the water and re-start the unit..
Costway representative
By Anonymous
06/03/2022
Helpful (33) -
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LED displays error code “E1”
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Check the tube temperature sensor and related circuits..
Costway representative
By Anonymous
05/24/2022
Helpful (17) -
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LED displays error code “E2”
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Check the room temperature sensor and related circuits..
Costway representative
By Anonymous
05/24/2022
Helpful (17) -
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LED displays error code “E4”
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Restore the functions automatically once anti-freeze protection is over..
Costway representative
By Anonymous
05/24/2022
Helpful (26) -
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How to switch the temperature display?
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Press and hold the + and-buttons on the remote control at the same time to switch between Celsius and Fahrenheit.
Costway representative
By Anonymous
05/13/2022
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we purchased May 5, 2021. everything was cooling very well then July 1 it stopped cooling. it will not cool below 74...not quite 2 months and its not cooling. have clean filters and drained water several times. don't know what to do.
By Anonymous
07/05/2021
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Is there a hose and supplies that allows you to drain the water to the outside? If so does the unit need to be elevated to drain properly
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This one has a drain.
Costway representative
By Anonymous
03/02/2021
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My remote is broken. I need another one. What do I have to do? I haven't had the unit very long, just bought in the Spring for this season. I have no idea why the remote doesn't work, I've changed the batteries with known good ones 4 x. Also, I have the drain set to continuous drain and up until now I've had to empty my gallon jug every other day or so. Now it does not produce any water at all and I don't know why. Peter Brodell 8/17/20
By Anonymous
08/17/2020
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Last year I bought your 10,000 BTU portable air conditioner. It works great and I never had to drain it. It was a little small for the room I had it in so it couldnt cool down the room enough on really hot and humid days. So this week I purchased your 12,000 BTU unit. It cools the room fine, but I need to drain it manually every 2 hours. I installed it properly and put it in the exact same spot as the older one. Both models have the self evaporative system. So why did I never have to manually drain the old one but this one needs to be drained every 2 hours? I think its defective. Its not worth it if my unit shuts off because the drain is full while I sleep and then the room gets hot. I cant hook up the continuous drain hose because as per your instructions, it says to ensure enough water to recycle in the unit to cool condenser, it is not suggested to use continuous drain. Please help. Thanks
By Anonymous
05/28/2020
Helpful (26) -